AT&T, DirecTV Face Complaints Linked to Overcharging, Promotions

AT&T, DirecTV Face Complaints Linked to Overcharging, Promotions

Gary Raia signed up for an AT&T promotion -- internet and DirecTV for around a $100 a month for two years. When his first bill in July was nearly double that, he complained to AT&T.

"Every month you open up your envelope and you go, 'OK, what's the surprise this month?'"

"As I am talking to them, I get on the internet and I look at the special," Raia told CBS News. "Their special is $99.99 and I say, 'can you just look at the internet?'"

Months later, he was still paying a lot more.

"That tells me that they're cheating people," he said.

(Cont'd Below)

In an AT&T commercial a voiceover can be heard advertising: The bundle price you sign up for is guaranteed to stay the same price for two years.

AT&T told CBS News they "fully honor the terms" of their promotions.

But our investigation uncovered more than 4,000 complaints against AT&T and DirecTV related to deals, promotions and overcharging in the past two years.

One woman in Florida tried to call AT&T to have them explain her account charges.

"I keep getting bills for $79.49 and my contract says I was only going to pay $24.99 for two years," she told AT&T over the phone. 

Via ANNA WERNER, MEGAN TOWEY CBS NEWS , KHOU


Leave a comment

Related Posts

This Texas Homecoming Queen Kicked a Game-Winning Field Goal
This Texas Homecoming Queen Kicked a Game-Winning Field Goal
Claire Jeffress of Pearland, Texas is a one-of-a-kind sort of girl. The high school senior was crowned Homecoming Que...
Read More
LSU roots for the Astros with ‘Geaux Streauxs' billboards in Houston
LSU roots for the Astros with ‘Geaux Streauxs' billboards in Houston
Louisiana State University is honoring two of its former baseball players who are playing for the Astros in the World...
Read More
Mattress Mack treats Houston’s first responders to a moment no Astros fan will ever forget
Mattress Mack treats Houston’s first responders to a moment no Astros fan will ever forget
After making history with their heroic service during Hurricane Harvey, one businessman saw to it that first responde...
Read More